Legal

Complaints Procedure — Doctor Yilmaz Academy

Doctor Yilmaz Academy is committed to providing high-quality professional medical education. If you are dissatisfied or have a complaint regarding our services, we encourage open communication and aim to resolve concerns in a constructive and transparent manner.

Last updated: January 22, 2026

1. Discussing your concern with us

If you are dissatisfied with any aspect of our educational services or have a complaint, we first encourage you to contact us directly. In many cases, concerns can be resolved through open dialogue and clarification.

Our objective is to listen carefully, understand the issue, and seek a reasonable solution where possible.

2. Independent support via Klachtenportaal Zorg

If you are unable or unwilling to discuss your complaint with us directly, or if you prefer independent support, you may contact Klachtenportaal Zorg.

Klachtenportaal Zorg is an independent external organization with which we are affiliated. They support the handling and resolution of dissatisfaction and complaints related to healthcare and healthcare-related services.

Contacting Klachtenportaal Zorg does not automatically initiate a formal complaints procedure. You may also contact them solely for advice on how to handle a situation you are dissatisfied with.

3. Assessment and procedure

Once a complaint or expression of dissatisfaction is submitted to Klachtenportaal Zorg, they will assess whether it meets the requirements for formal handling and determine which procedure is appropriate.

If information is missing or unclear, Klachtenportaal Zorg will contact you to complete the submission and ensure that the complaints procedure can be properly initiated.

4. Submitting a complaint

Complaints can be submitted directly to Klachtenportaal Zorg by completing the complaint form available on their website.

Alternatively, you may submit your complaint by email.

If you are unsure which complaints procedure applies to your situation, Klachtenportaal Zorg can provide guidance.

5. Objective of the complaints procedure

The primary objective of the complaints procedure is the resolution of dissatisfaction and complaints in a fair, careful, and professional manner.

Doctor Yilmaz Academy values feedback and uses it to improve the quality and clarity of its educational services.

6. Governing framework

This Complaints Procedure is established in accordance with Dutch regulations and must be read together with the Terms & Conditions, Refund & Cancellation Policy, and Medical & Educational Disclaimer.

Contact (Academy): info@academy.doctoryilmaz.com