Help Center

Use the same email address that you used during checkout. If you are unsure, search your inbox for the order confirmation. Then use “Forgot password” on the login page.

Log out and log back in. Course access is linked to the email used at payment. If you paid with a different email, you may have created a second account.

Contact support and include both email addresses. We can merge access manually if needed.

Usually immediate after successful payment. If it’s not visible after 10 minutes, first try logging out/in and clearing cookies (see video section).

Most common causes: ad-blockers, strict privacy browsers (Brave), VPNs, or blocked third-party cookies. Try Chrome or Safari, disable ad-blockers, and test in an incognito/private window.

Try a different network (mobile hotspot), reduce other streaming usage, or switch device. Buffering is usually bandwidth or network routing.

This is often caused by browser extensions, outdated GPU drivers, or strict tracking prevention. Disable extensions, update your browser, and try another browser/device.

Yes. If your login/session is “stuck”, clearing cookies can reset it.

• Chrome: Settings → Privacy & security → Clear browsing data → Cookies + Cached images/files
• Safari (Mac/iOS): Settings → Safari → Clear History and Website Data
• Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data

Tip: First try an incognito/private window. If it works there, the issue is almost always cookies/cache/extensions.

For login and secure course access, functional cookies are required. If you block cookies completely, sessions may fail and videos may not load correctly.

Check your email order confirmation first. If available, invoices are also shown in your account dashboard.

Send support your payment reference, date/time, and the email used at checkout. We will verify the payment status and grant access if appropriate.

Supported methods depend on your checkout settings/provider. If one method fails, try an alternative method or another browser/device.

In general, digital course purchases are not refundable. However, rules can differ by situation (and by what you consumed/accessed). Always check the official policy pages below before contacting support.

We only use your data to provide account access, course delivery, support and compliance. See the privacy policy for full details.

Hands-on training is intended for medical professionals. If prerequisites are required, they will be stated on the training page.

Only if explicitly stated on the course/training page. If offered, certificate conditions (attendance/skills) will be listed there.

Selected professional equipment may be available after completing specific training. Availability, delivery, and terms are provided at the time of purchase.